Services

Services Images

All-inclusive and all on-site.  Take advantage of the resort’s many benefits and special wedding guest pricing in the luxury Spa & Salon, championship golf course, Red and Cima Restaurants and affordable rates in over 292 guest rooms for overnight attendees.  Need a pre-wedding spa and salon session for the Bridesmaids?  The luxury Spa at Pacific Palms offers massage and facial treatments and nail and hair services right on site.  For the Groomsmen, try the two on-site championship golf courses of Industry Hills Golf Club, the Ike and the Babe.  At the end of the day, your guests can enjoy Karaoke at the Hot Spot on weekend nights or the very trendy Red Bar.  Dining options include Cima Restaurant with its Saturday night East Meets West Asian specialty buffet and Sunday Champagne Brunch and Red, the trendy restaurant, offering in and outdoor dining for lunch and dinner and live musical entertainment.

Audio Visual

We are pleased to assist you with any audio-visual requirements. A brochure with rental prices will be provided upon request.

Cancellations

If it is necessary for you to cancel your event, any advance deposits will not be refunded. In addition, a cancellation fee may be charged and is due and payable at the time of cancellation. These amounts are due as liquidated damages and not as a penalty. Notice of cancellation must be received in writing.

Ceremonies

Morning: 10:00am to 11:00am
Evening: 5:00pm to 6:00pm
Daylight Savings: 4:00pm to 5:00pm

Rental Charges

199 guests and under $2,000 plus applicable sales tax

200 and more guests $2,500 plus applicable sales tax

Price includes: Gazebo, white lawn chairs (up to 500 guests), sound system, lavalier microphone, one standing microphone and two six-passenger golf carts with drivers. For the wedding party, the elderly and disabled guests, golf carts with drivers are available 30 minutes before and after the ceremony. Additional carts and drivers are available at an additional fee.

Pacific Palms Resort reserves the right to move a ceremony indoors due to anticipated weather conditions 24 hours in advance. If a separate room is not available, the reception room will be utilized for the ceremony with reception setup.

In winter months, ceremony times above may change due to daylight savings time. However, the reception time will be honored per contract, and stated times as shown above.

Consultant

A wedding consultant approved by Pacific Palms Resort is required to coordinate all wedding ceremonies.

Deliveries

All deliveries and removal of equipment must enter and depart from the resort’s service entrance located at the rear of the building. Please schedule a delivery time with your Catering Manager.

Deposit and Payments

To secure a date, a signed contract and deposit are required. Depending on the ballroom that you select, deposits range from $1,500 to $5,000 and are non-refundable. Additional payments will be required prior to the event and will be detailed in your agreement.

Dressing Rooms

The resort will provide complimentary dressing rooms for the bride and groom on the wedding day.

Event Suppliers

We may offer recommendations for florists, musicians, photographers, videographers, etc. Our Preferred Professional List is available to you upon request.

Guarantee

The final number of guests attending the scheduled event must be confirmed 72 hours in advance and will be considered as the final guarantee. In the event fewer people attend, you will be charged for the minimum food revenue as stated on your agreement. Each banquet room has a minimum guarantee established and reception rooms are assigned by the number of guests anticipated to attend. Should the number you have estimated increase or decrease substantially, Pacific Palms Resort reserves the right to change your originally assigned room to a room which may comfortably accommodate your guarantee.

Guest Rooms

The hotel will provide complimentary deluxe accommodation for the bride and groom on the
evening of their wedding when the food and beverage agreement exceeds $10,000. Should your wedding require sleeping rooms for your guests, a number of rooms may be reserved at a preferred rate.

Linen

White floor length linens and napkins in white, black, ivory, red, burgundy, pink, navy blue, bright yellow and forest green are complimentary. Chair covers with sashes and designer style linen tablecloths and napkins are available at additional charges.

Menus

The hotel offers all of our clients the opportunity to experience our Chef’s cuisine at a private food tasting four to six weeks prior to your event. Menu tastings are complimentary for two guests and are scheduled Tuesday through Friday from 2:00pm to 5:00pm. Please schedule your tasting with your Catering Manager ten days in advance. All quoted prices are current and subject to change 30 days prior to the confirmed date of your event in order to meet increased operational and/or market costs. Your catering manager must receive menu selections at least 30 days prior to the scheduled function.

Parking

Valet parking is available. Your catering manager will provide you with current pricing information. Self-parking is available to your guests at no charge.

Porterage Gratuity

Deliveries of gift bags to guest rooms by bell attendants will require a porterage gratuity of $3 per item. For gift bag distribution at our front desk, please share your request with your catering manager. Charges may apply.

Safety

No fire exits or exit signs may be blocked at any time (this includes all decorations and equipment). All fabrics must be verified as being flame resistant prior to your event. Please submit a certificate of flame resistance to the catering department a week prior to the function. Smoking is strictly prohibited at all times inside the property. Open flames are strictly prohibited in all of our function rooms. All votive candle flames must be protected by glass encasements. Fire permits are required for all candles larger than votive candles.

Set Up Arrangements

After advising us of your seating requirements, we will work with our banquet staff to create a floor plan to best suit your needs. Should a diagram be requested for a function, it must be signed and returned with your signed banquet event orders. Suppliers (florists, lighting specialists, etc) may begin setup 1.5 hours prior to event start time.

Security

Some events may require supplemental security including those involving dignitaries,
celebrities, children’s groups, etc. In this case, the resort’s security is available for $35 per hour/person, with a minimum of two people and four hours each. Contracted unarmed security is also allowed, but requires a certificate of liability approved by the Director of Security.

Service Charges

Prices quoted do not include the current 21% service charge or the current California State tax which are applied to all food, beverage and other miscellaneous charges.

Shipping Instructions

(fees may apply)

All parcels are to be addressed to the hotel as follows:

Pacific Palms Resort
One Industry Hills Parkway
City of Industry, CA 91744

Attention:
List the name of your Catering Manager.

Hold for:
List the name and the date the event is scheduled at the hotel.

Smoking

Smoking is not permitted in any banquet facilily (including the outdoor Pavilion).

Time

Afternoon setups may begin at 9:00am if room(s) are available.

Evening banquet setups may begin at 4:30pm.

Cocktail receptions shall not begin before 5:30pm.

Dinner dances shall not begin until 6:30pm.

Room overtime charges begin after six hours. Charge $500 per hour.